Website Support.

Save time by speaking directly to a decision maker, for fast and
effective support for you and your team.

Superior website support when you need it, not because you need it.

Phancybox’s website support includes same day processing time, licensed tracking software, seamless internal processes and smiling staff to talk to, 24/7.

But this is simply the icing on top of a superior product: website services that are reliable, and easy to use, negating the need for superior support in the first place.

Spend more time doing what you love.

Spend more time doing what you love, with the people that you love, while we take care of your priorities, at lightning speed.

The combination of our licensed software, access, knowledge and processes allow us to speed up the delivery of various tasks.

Our team can save you time, by achieving the same end result, in half the time.

Free website support to keep your momentum going.

The best performing websites offer valuable, up to date content. They keep your clients and customers engaged and coming back for more.

To encourage your team to keep your content fresh and relevant, we offer free website support for those quick questions and queries. Sometimes it’s just easier to ask.

Website support made simple.

Simply call or email when you need an extra pair of hands. No need to learn a new system. Our automated Podio processes will automatically take it from there.

Your requests are prioritised and monitored through an internal process that allows us to learn from each request.

An SEO support safety net.

Each change applied to your website is a golden opportunity to grow. Effective SEO empowers you to reach more of your target market, increasing your sales and enquiries.

But you need to understand and apply over 200 properties that Google check, to every change you make.

Or… since you don’t know what you don’t know about SEO, we can optimise your content changes for you.

FAQs.

Will you support a website that you didn't design or develop?

Yes, but we’ll need to run a few checks first to ensure the integrity of your website is maintained.

How does your support system work?

It’s all very simple. Choose your preferred method of communication (phone or email) and leave the rest up to us. We’ll ensure we have all the info needed to assist, before we schedule the work in and share a timeline for completion. Our time will also keep you in the loop with our progress for more time consuming requests. Any billable work will always be quoted on prior to actioning.

Do you have 24/7 support?

We offer 24/7 support for our web hosting services. So if your website goes down and we haven’t already been in touch with you, simply call the office, and you’ll speak to one of our team members that can assist in getting your website back up and running. To date, our team have never needed to assist with a request like this before.

What turn around time do you offer for support requests?

Anything that your team see as urgent or time sensitive, will be dealt with accordingly. Simply let us know of the urgency, and we’ll make it happen with same day delivery if possible. Turn around times are all dependant on the quantity and nature of the work.

Which CMS's do you support?

While we endorse a handful of CMS’s, we support a number of clients with other platforms too. We work with WordPress & WooCommerce, Shopify, Magento, SilverStripe, SquareSpace, Umbraco, Wix and even Weebly from time to time.

Can you support a hard coded website?

Yes of course (although it’s far more cost effective running a website off a CMS), assuming we have the appropriate access and processes on the languages used, our web development team will be able to help.

Do you offer monthly support retainers?

Yes we do, and we’d be happy to offer a reduced rate for a set number of hours per month. Additionally, we will always monitor your usage. If we find you’re consistently using a few hours a month, we will suggest a retainer to free up some budget.

Do you offer SEO support?

Yes we do, and at various levels. We offer light SEO maintenance on websites that aren’t regularly changed. For those adding content (news, pages, products etc) more frequently, we usually go with monthly changes to ensure that all of the content you generate is optimised fully. For those with more competitors, or operating in a more competitive space, we offer a more aggressive approach where we track your competitors and preferred phrases for a more detailed approach.

Do you offer web development support?

Yes, we support a number of websites that we did not design or originally develop. As long as we have the appropriate access, we can assist with web development or hard coded changes.

Remember, the best time for new beginnings is now!

Changing service providers and/or systems might seem daunting, but usually it’s the lack of change that holds us back. Are you getting the exceptional results that your business deserves?

Share your concerns and challenges, pick our brains!

Our intent is to partner with you, through thick and thin, from the word go.