Terms & Conditions.

Terms & Conditions

By working with us, you’re agreeing to our Terms and Conditions outlined below. They are put in place to ensure certainty to all parties involved, and to avoid any misunderstanding, particularly in the case of a dispute arising (which to date, has never happened).

Please let us know if you require any clarity on any items below as these terms will prevail over any other documents.

Highlights

  • The success of our relationship is as important to us, as it is to you; we’ll ensure confidentiality, our highest level of service and product/s and will work with your team throughout the process, and for as long as we can be of service, to help you grow.
  • Invoices are to be cleared within 7 days, or by the 21st of the month/as indicated.
  • Any ongoing services are invoiced on a quarterly basis and require 1 month’s notice to cancel, unless otherwise arranged in writing.
  • If you’d like to discuss any payment plans or terms, now or in future, please feel free to get in touch.
  • We request a 25% deposit before the project commences and then invoice 25% per month for the following three months.
  • If you have any challenges or feedback at any stage, even if it seems impossible, please share it with us so that we can put our heads together and come up with a solution.

    1. Interpretation

    In these Terms and Conditions, unless the context otherwise requires:

    a. Company means Phancybox Limited;

    b. Conditions means these Terms and Conditions to be read and construed with each proposal provided by the Company;

    c. Client means the purchaser of products and/or services from the Company;

    d. Products and services means the products sold by the Company to the Client;

    e. Unless the Company and the Client otherwise agree in writing, in the event of any conflict arising between these Conditions and any agreement, these Terms and Conditions shall prevail.

    2. Fees

    2.1 General

    a. Invoices are to be paid within 7 days or by the 21st of the month of invoicing, as indicated, and unless otherwise stated, are in Australian Dollars and exclusive of GST.

    b. Ongoing services are charged on a quarterly basis.

    c. If the Client does not pay their invoices by the due date, without entering into any payment arrangements (which are at the Companies sole discretion), the Company reserves the right to:

    i. stop working immediately;

    ii. suspend all active services;

    iii. not be liable to the Client for any loss that they may suffer as a result of such discontinuance and

    iv. charge an interest of 5% on any outstanding amounts.

    d. The Client shall be liable for all the expenses and costs (including legal costs) in relation to the Company enforcing or attempting to enforce these Terms and Conditions.

    e. Packaging and supplying website files for transfer or taking a website down will incur a cost and will be payable by the Client.

    f. The Company reserves the right to require the Client to pay for Products and/or Services prior to their supply.

    g. The Company reserves the right to correct any typographical or clerical errors contained in the prices or specifications.

    h. Should the Client require a payment plan, for the initial project, or any future projects, this can be discussed with the Company, and is at the Company’s discretion.

    i. We request a 25% deposit for projects, prior to commencing, and then invoice 25% per month, for the following three months.

    j. Quotations are valid for 60 days.

    2.2. Cancellations

    Cancellations of any ongoing charges must be submitted in writing/email, 1 month in advance.

    2.3. Third-party companies and software

    a. Should the Company need to spend unaccounted-for time that has not been specified in any Proposal, with a third-party company or one of your suppliers, the Company reserves the right to quote the Client for the additional time needed.

    b. The Company is not responsible for any failure of any third-party companies or software.

    c. The Company will manage CMS, Theme and Plugin software updates, but is not responsible for the discontinuation of any third-party software. Suitable alternatives and recommendations will be provided by the Company.

    3. Hosting

    a. From time to time the Company will need to apply major software and/or hardware updates to the infrastructure hosting the Client’s website. The Company will endeavour to give at least 24 hours’ notice of these interruptions and to have them carried out, out of hours where possible.

    b. Occasionally, time-sensitive security releases will need to be managed by the Company as and when they happen. It is in the best interest of the Client to have these updates applied. The Company will notify the Client if/when these updates will require any downtime, with as much notice as possible.

    c. The Company will not be held responsible for any unscheduled maintenance implications.

    4. Support

    a. The Client is encouraged to share feedback or challenges with the Company to empower the Company to offer advice and suggestions, to help the Client grow and reach their goals.

    5. Contact

    The Client is encouraged to contact the Company to discuss these Terms & Conditions, as well as any challenges and requests via email or phone (0406 217 994).

    What our clients say

    Testimonials.

    "Wonderful to work with. Enthusiastic, knowledgeable and efficient, Phancybox listened to our goals to deliver exactly what we asked for. We look forward to the next phase of our project work with Judy & Nick.”

    Jenn Broom, Digital Marketing and Campaigns Specialist, AdviceFirst

    "Judy and Nick were (and still are) great to deal with, they walked us through the whole new website design process, including SEO producing an excellent result, we are very happy with the outcome and our ongoing relationship.”

    Alex Robertson, Sales & Marketing, Vessel-Check, Gold Coast

    "We cannot rate the team at Phancybox highly enough. They are excellent to deal with, efficient, great communicators, professional and they provide a result driven service second to none in my experience. Extremely happy to recommend Judy and Nick to any business or individual.”

    Robyn Millar, Business Owner, Level Construction

    "Judy and Nick were fantastic to work with. If you need help in any way with your website don’t hesitate to use the team at Phancybox. They were efficient, and transparent, and kept me up to speed every step of the way. I knew I needed support with my business’s website but didn’t understand what the shortfalls and opportunities were. Now, in less than a week, I have a much slicker website and am seeing the ROI already.”

    Georgina Wright, Owner, Move Athletica

    "Nothing is too hard for this team, great to deal with, quick to follow-up and a great product delivered and supported.”

    Tim Rook, Noosa Tri Club, Sunshine Coast