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Terms & conditions

By working with us, you’re agreeing to our Terms and Conditions outlined below. They are put in place to ensure certainty to all parties involved, and to avoid any misunderstanding, particularly in the case of a dispute arising (which to date, has never happened).

Terms & Conditions

Please let us know if you require any clarity on any items below as these terms will prevail over any other documents.

Highlights

  • The success of our relationship is as important to us as it is to you; we’ll ensure confidentiality, our highest level of service and products, and will work with your team throughout the process, and for as long as we can be of service, to help you grow.
  • Invoices are to be cleared within 7 days, or by the 21st of the month/as indicated.
  • Ongoing SEO services are charged in six-month blocks, with one month’s notice required to cancel before the end of a block.
  • Any ongoing services are invoiced on a quarterly basis and require 1 month’s notice to cancel, unless otherwise arranged in writing.
  • Unlimited packages are intended for routine updates and edits, managed in good faith. Requests should remain reasonable; work beyond normal maintenance may be quoted separately.
  • If you’d like to discuss any payment plans or terms, now or in future, please feel free to get in touch.
  • If you have any challenges or feedback at any stage, even if it seems impossible, please share it with us so that we can put our heads together and come up with a solution.

1. Interpretation

In these Terms and Conditions, unless the context otherwise requires:

a. Company means Phancybox Limited

b. Conditions means these Terms and Conditions to be read and construed with each proposal provided by the Company

c. Client means the purchaser of products and/or services from the Company

d. Products and services means the products sold by the Company to the Client

e. Unless the Company and the Client otherwise agree in writing, in the event of any conflict arising between these Conditions and any agreement, these Terms and Conditions shall prevail

2. Fees

2.1 General

a. Invoices are to be paid within 7 days or by the 21st of the month of invoicing, as indicated, and are exclusive of GST

b. Ongoing services are charged on a quarterly basis

c. If invoices are not paid by the due date, the Company reserves the right to:

i. stop work immediately

ii. suspend all active services

iii. not be liable for any resulting loss

iv. charge 5% interest on outstanding amounts

d. The Client is liable for all enforcement costs including legal fees

e. Packaging or transferring website files, or taking a website down, will incur a cost

f. The Company may require payment prior to supplying services or products

g. The Company may correct typographical or pricing errors

h. Payment plans are at the Company’s discretion

i. Quotations are valid for 60 days

2.2 Cancellations

Cancellations of ongoing services must be provided in writing with 1 month’s notice.

For services such as Ongoing SEO (delivered in six-month blocks), fees will continue until the end of the block. Notice must be given at least one month before the end of the block if you do not wish to continue.

2.3 Third-party companies and software

a. Additional time required working with third-party providers may be quoted separately

b. The Company is not responsible for failure of third-party companies or software

c. The Company will manage platform, theme, and system updates where applicable, but is not responsible for discontinuation of third-party software. Suitable alternatives will be recommended

d. For Shopify websites, third-party apps are installed and managed via the Shopify ecosystem. These apps are subject to their own pricing, updates, and functionality changes, which are outside the Company’s control. Any subscription costs are payable by the Client

3. Hosting

a. From time to time the Company may apply major software or hardware updates to infrastructure hosting the Client’s website. Notice will be provided where possible and maintenance will be carried out out of hours where practical

b. Time-sensitive security updates may be applied as required. The Client will be notified where downtime is expected

c. The Company is not responsible for unscheduled maintenance impacts

d. Where services are delivered on Shopify, hosting and infrastructure are provided by Shopify Inc. The Company is responsible for configuration and setup within Shopify but does not control platform uptime, security, or system-level maintenance

4. Support

a. The Client is encouraged to share feedback or challenges so the Company can provide guidance and support

b. Support is provided for Shopify, WordPress, and Umbraco. Other systems may be considered on request

c. Scope and fair use

Ongoing support services (including updates, edits, blog uploads, SEO and guidance) are intended for routine maintenance and minor content changes. The Company reserves the right to quote separately for work that:

  • Falls outside agreed scope
  • Requires significant design or development work
  • Involves third-party integrations not included in the proposal

Requests will be managed in good faith, with the intention of maintaining website performance while avoiding unreasonable workloads

5. Project scope and functionality

Unless otherwise specified, services include the features outlined in the accepted proposal. Additional features, pages, or services may incur additional fees and timeline adjustments.

Standard platform functionality is included. Custom plugins, integrations, or advanced features outside scope are optional extras.

Unless explicitly quoted, the following are not included:

  • Illustration-heavy or fully custom graphic design
  • Significant design changes after approval
  • Additional pages or major content expansion
  • Video editing or photography sourcing

6. Contact

The Client is encouraged to contact the Company to discuss these Terms and Conditions, or any requests or challenges, via email or phone (0406 217 994).